COVID-19 Update

Fellow pumpers and pumpees,

We are working to keep orders fulfilled. We have extensive stocks of pumps and parts and are as always ready to help in whatever way we can. Delivery times and schedules may be subject to variations based on restrictions faced in both the UK and Worldwide. These issues will naturally spread to our suppliers also.

While standard UK next day deliveries are still currently being achieved, the following changes have been brought in place by our carriers:

Effective immediately and until further notice, in order to support UPS operations during the outbreak, the commit times for all domestic, transborder and worldwide Express and Express Saver services have been relaxed in Europe as noted below:

  • Express: 10.30am to 12noon
  • Express Saver: 12noon to 14:00pm
  • Express Saturday (DE & UK only): 12noon to 14:00pm
In order to protect both employees and customers as much as possible, UPS drivers will not always be handing over the hand-held devices to customers to capture electronic signatures. If the receiver does not want to touch the scanner to sign, please be aware signatures and POD's may not show as normal. We are awaiting further information from UPS on this but please be understanding with the POD's you receive.

We appreciate your understanding in these matters and will be endeavouring to continue offering our services to our valued customers as long as the road to the office is passable!